WELLVANE / Here to help

Refund Policy

Last updated: October 23, 2026

We want you to love your WELLVANE skincare. If something isn't right, this policy explains how returns and refunds work for orders placed at wellvane.live.

30-day returns on unopened products

You may return unopened, unused products in their original sealed packaging within 30 days of delivery for a refund of the product price.

For hygiene and safety reasons, we cannot accept returns of skincare that has been opened, used or unsealed, unless the item arrived damaged, defective or incorrect (see below).

The 3-Step Ritual set: you may return the full set unopened, or return any unopened items from the set. Unopened items from a set are refunded at their proportional share of the set price you paid.

Damaged, defective or incorrect items

If your order arrives damaged, leaking, defective, or is not what you ordered, email us within 7 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or issue a full refund for the affected item, including any shipping you paid for it. You will not need to return the item unless we ask you to.

How to request a return

Email wakeon.group@gmail.com with your order number and the item(s) you would like to return.
We will reply with return instructions and the return address. Please do not send items back without contacting us first — returns sent without approval may not be accepted.
Ship the item(s) using a trackable method. We recommend keeping your tracking number until your refund is complete.

Return shipping costs

For returns of unopened items where you simply changed your mind, you are responsible for the cost of return shipping. Original shipping charges are non-refundable. If an item was damaged, defective or incorrect, we cover the costs.

Refunds

Once your return is received and inspected, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund to your account.

If you used a discount code, the refund reflects the amount you actually paid. The complimentary digital guidebooks included with products have no separate cash value.

Exchanges

We do not offer direct exchanges. To get a different product, return the unopened item for a refund and place a new order.

Order cancellations

If you need to cancel, email us as soon as possible. If your order has not yet been prepared for shipment, we will cancel it and issue a full refund. Once an order has shipped, the return terms above apply.

Questions

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